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Research
Online Communities: Platform and Services Satisfaction Report
8 Apr 2009, Online Community Research Network
Full Report Available for Purchase
The Online Community Platform and Services Satisfaction research study was initiated in January of 2009. The study was created to provide insight about user attitudes towards their platform and service vendors, particularly around satisfaction. Further, we wanted to explore the unmet needs in the online community platform and services market.
We received approximately 208 completed surveys. Participants represent many sectors and markets include: large software companies, large community and social media destination sites, niche community sites, manufacturers, government and non-profits.
Vendors were not allowed to participate in this survey.
Key insights from the report include:
- A majority of respondents (26%) said that their community has existed for more than five years. On the other end of the spectrum 17% said they had new communities of less than three months old.
- Although the majority of respondents reported budgets of under $100,000, over 50 indicated budgets in the $100,000-$5M+ range.
- A majority (48%) of respondents consider scalability and feature set equally as important when selecting a community platform.
- The following platform’s satisfaction scores and comments are reported on in detail:
- Drupal (17 Respondents)
- iCohere (7 Respondents)
- Jive Clearspace (8 Respondents)
- Jive Forums (11 Respondents)
- Joomla (6 Respondents)
- Leverage Software (5 Respondents)
- Lithium (6 Respondents)
- Ning (5 Respondents)
- Telligent (10 Respondents)
- Web Crossing (6 Respondents)
- A large number of respondents (27 Respondents) indicated they had built custom community platforms.
- Of the 208 respondents, 58 plan on migrating to a new platform. Included are the respondents’ write-in answers about which platforms and why.
- A majority (87.5%) contract out metric and reporting more than any other area.
- Respondents want vendors to provide better tracking and reporting, more wikis and applications, and better integration.
Click the link below to download a complimentary summary of the full report. The summary includes limited statistics and data from the full report. Click the link above to purchase the full report.
Download (PDF, 237 KB)
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