Jobs List

Community Analyst at Walmart

Description

The Community Analyst is an advocate for the community initiative and all its components (e.g. classifieds). He or she identifies best practices and insures no inappropriate content gets on the site, or is identified/escalated in the organization or media. As a part of supporting the community team, this individual is responsible for making sure performance of the experience meets expectations, including timeliness of the user generated content experience. As a subject matter expert for community, they will deliver reporting and insights for all community functionality to advance the organization's knowledge about online community. Key success metrics for the role are zero internal or media issues, uptime/responsiveness/customer service metrics, and delivery of reporting metrics and insights.

The key requirements for the Community Analyst role include:

Functional Competencies:

*Strong analytical skills

*Experience developing reports/custom inquiries and with
execution of dashboards and reporting

*Retail Industry experience is a plus

*Familiarity with online marketing metrics such as ROI,
click-through rate, cost-per-click, conversion rate, average order
size, etc.

*Skills at working with proprietary and leading web site
reporting tools

*High Level of Comfort with MS Office, specifically MS Excel,
MS Access and Power Point

*Ability to organize and prioritize multiple requests or
escalate unresolved issues when necessary.

*Previous vendor management experience.

*An understanding of and passion for online community and
consumer-focused e-commerce

Experience:

3+ Years in a e-commerce and/or analyst role
2 years experience in a department or enterprise-wide support role
2+ years experience working with reporting systems

Details

Location: Brisbane, California United States

Type: Full Time

Posted: 23 Sep 2008

Contact Information

Name: Courtney Schluender

Email: cschluender@walmart.com

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