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Jobs List
Community Content Manager at Hapax
Description
About Hapax
Hapax is a technology company developing commercial Natural Language Processing (NLP) and text analysis software. At the core of our technology lies over 20 years of academic research into applied computational linguistics and machine learning. This research has enabled us to make significant breakthroughs in both the performance and viability of commercial NLP systems. Our technology is continually evolving, and is currently protected by 9 granted and 7 pending patents in the USA, Sweden and EU regions.
At Hapax we are driven to deliver the power of genuine NLP to both business users and consumers through innovative web applications. We bring our technology to market by developing our own businesses and partners around each new application area.
Hapax is a privately-owned company with operations in UK, USA and Sweden. Hapax is currently expanding and we are looking to fill several key positions including the position of Community Content Manager.
* Use various means of interacting with the community including blogging, private messaging, blog comments and discussion boards, member events and promotions.
* Source content mix from internal documents, external resources, freelance and community writers
* Manage a team of bloggers across a varied work matrix (in-house, and community based).
* Help define guidelines, recommendations, best practices and procedures related to the community.
* Be one of the key faces of the community and help manage the social relationship of the community on the web
already established social media connections to promote the community content
* Identify and recruit influencers, evangelists within the community and use those resources to enhance content mix
* Establish metrics and provide tracking to validate community content offerings
* Under the direction of management, monitor and respond to external industry-related blogs and forums. Find out what customers and prospects are saying, and bring them into the community as new topics when appropriate.
* Write, edit and distribute community e-newsletters
* Work with director to establish short and long range editorial calendars
* Develop comprehensive plan for sourcing content and seeding community
* Champion product suggestions and feedback by escalating internally for fast resolution
* Monitor community forums, provide feedback and answer general community questions or facilitate the response by escalating thread to appropriate channel
* Monitor and understand current community trends, opinions, concerns, general topics of conversation, etc.
Essential Skills and Qualifications
* 3+ years experience moderating and/or developing content for an online community
* 3+ years of community contributions (blogging, discussion posts, articles, etc.).
* Exceptional written and oral communication skills and the ability to successfully interact and work with individuals across multiple departments
* Experience using Content Management Platforms for online publishing
* Should be well versed and have hands on experience with social media sites and networks
* A thorough understanding of social networking/media and community related dynamics, and tools.
* Experience writing blogs, articles, and newsletters
* Experience using multiple social media tools to share and promote what you write
* Good interpersonal skills, with a good sense of humor, and wit
* Analytical mind with the ability to absorb technical material
* Strong organizational skills and attention to detail
* Experience managing freelance writers and coordinating external/internal bloggers/contributors.
* Creative, outgoing, friendly team player and builder
Details
Location: Annapolis, Maryland United States
Type: Full Time
Posted: 10 Nov 2008
Contact Information
Name: Angela Lawson
Email: angela.lawson@hapax.com
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