|
|
Jobs List
Community Manager / Tech Evangelist & Support at Skyfire
Description
Skyfire is looking for a Community Manager / Tech Support & Evangelist
Company Background:
Skyfire is changing the way people use their mobile phones. For the first time, one can experience Mobile Web browsing with the same look, feel and speed of PC browsing. It's the only mobile browser to support all major Web 2.0 standards – Ajax, Javascript, Flash 10, Silverlight - it just works!
Skyfire has been met with accolades in the media: USA Today calls Skyfire an “iPhone worthy browser.” The New York Times hails Skyfire App of the Week for playing Flash video, something no other mobile browser can do. And, TechCrunch claims our 1.0 release is “quite near perfect.”
The smartphone industry is growing and mobile browsing is exploding! – check out how Skyfire is changing the game. Click here to see a demo, or visit www.skyfire.com to read more.
The company is well funded by Lightspeed Venture Partners, Matrix Partners and Trinity Ventures and located in downtown Mountain View, walking distance to restaurants, bars, and the train station.
__________________________
Position Description:
We are looking for our first ever Community Manager to be the frontline voice for the company to our customers and target markets. You will also manage our Technical Support Forums and be a Technical Evangelist for our Browser. You will report to the VP of Marketing and be a crucial link to connect with consumers and provide valuable feedback to the entire company. You’ll be communicating issues, opportunities and insights on a regular basis to product management, engineering and QA.
Responsibilities:
• Be the voice of the company and reflect the Skyfire brand in all communications
• Creatively and proactively assist customers and escalate issues as needed
• Serve as the initial point of contact for inbound requests
• Identify and analyze issues, patterns and trends in customer requests and product performance
• Effectively transfer information internally so departments can respond accordingly to bug reports, feature requests and trends
• Establish metrics and report them weekly with recommendations
• Identify and engage advocates
• Stay up to date on new social media tools, best practices and how other companies are using them, so Skyfire can be an early adopter of these technologies
• Participate in professional networking by following prominent bloggers and journalists as well as attending industry events
Qualifications
• 3-5 years in a community manager or customer support role with a consumer product, preferably mobile or web
• Proficient with social networking apps and tools, including Facebook, Twitter, blogs, user forums, and customer support apps
• Highly engaged with the product you support and promote; motivated to turn yourself into a power user
• Be a gadget fanatic and understand the gadget crowd
• Possess technical know-how and understanding
• Love helping people and find it rewarding to solve people’s problems
• Like working hard and thrive on the excitement of a goal oriented team
• Independent, creative self-starter who can run with things while keeping everyone inside and outside the company in the loop.
• Write well and enjoy sharing your ideas with others
• Be connected and stay up-do-date on current trends and competitive products
For immediate consideration, please send cover letter and resume to:
Alicia Lin
alin@skyfire.com and/or
startuprecruiter@gmail.com
Details
Location: Mountain View, California United States
Type: Full Time
Posted: 25 Aug 2009
Contact Information
Name: Alicia Lin
Email: startuprecruiter@gmail.com
Phone: 415-717-1274
|
