Our senior staff brings over 20 years of combined experience in delivering effective and practical online community strategies and programs.
Forum One works with you to develop clear goals for your social media programs, and to connect with your audience to establish where and how they wish to be engaged. The services listed below can be offered as a comprehensive project, or individually as stand alone projects.
- Introduction to Social Media
- Participation Guidelines and Policy Development
- Training and Certification for Social Media Participation
- Monitoring and Engagement
Social media is made up of a broad spectrum of related activities and online touch points (think Facebook, Twitter and LinkedIn, to name a few). Forum One thinks of online community building as a discrete portion of that larger social media spectrum. Our unique approach to Online Community Strategy Development is based on over 15 years experience in creating collaborative experiences online.
- Phase 1: Definition Business Goals and Objectives
- Phase 2. Member Needs Analysis
- Phase 3. Community Ecosystem Audit
- Phase 4. Community Strategy Development
Forum One has been monitoring trends in the Social Media industry for over 14 years, and has been actively collecting data for the last 5 from our network of over 8,000 community and social media professionals. Forum One draws on its rich repository of practice data and large network of professionals to create custom briefings, or to convene executive roundt
ables on many social media topics.
- Metrics & Reporting
- Social media budgets
- ROI
- Staffing and compensation
- Member engagement
- Identity & reputation
- Platform, services and vendor selection
Because Social Media is an evolving space, and every organization’s needs are different, Forum One is happy to discuss custom service engagements.
- Developing online / offline community engagement strategies
- Custom in person events, including Open Space Facilitation
- Social media campaign creation
- Influencer and lead user program development
For more information, click on any of the above headings or please contact Bill Johnston.
