Whether you are looking to create a more effective feedback cycle with your community, or you are looking to identify lead community members, we can help. Our process guides your organization from goals definition through program launch.
Step 1. Identification of Goals
We work with your organization to review existing community goals and strategy, and in particular those that pertain to community management, influence and member reward.
Step 2. Audit of Community Management Practice and Programs
The next step is to work with the community manager (and team) to understand the current community management practice and any incentive or lead member programs your organization has in place.
Step 3. Identification of Lead Members / Influencers
After review of the community strategy and management practices, F1N staff will co-develop the criteria for Lead Members with you. Identification of those members based on the newly-developed criteria follow.
Step 4. Program Creation
Taking the previous inputs of community goals, management practice, lead member candidate criteria, and candidate identification, our staff then crafts program materials that guide your organization through launch. Forum One staff can optionally work with you to play a hands on role in launch and maintenance of your program.
For more information, please contact Bill Johnston.
